Information we collect
We may collect your name, work email, organisation, phone number, enquiry details and technical records needed to keep the website secure. During an engagement, we process only data described in the relevant agreement.
How we use information
We use information to respond to enquiries, prepare proposals, deliver agreed services, maintain records, protect our systems and meet legal obligations. We do not sell personal information.
Legal basis and consent
Depending on the context, processing is based on consent, steps requested before a contract, performance of a contract, legal obligations, or legitimate business interests balanced against your rights.
Cookies and analytics
Essential browser storage remembers your cookie choice. Optional analytics is not activated unless you accept it. See our Cookies page for details.
Sharing and transfers
Information may be shared with vetted service providers where necessary for hosting, communications or professional advice, subject to suitable safeguards. If information is transferred outside Malaysia, we take reasonable steps required by applicable law.
Retention and security
We retain enquiry records only as long as reasonably needed for follow-up, legal and accounting purposes. We use proportionate access controls and security measures, but no internet transmission is completely risk-free.
Your choices
Subject to applicable Malaysian law, you may request access or correction, withdraw consent, or ask about deletion and restriction. Contact hello@softkernelgrid.digital. We may verify your identity before responding.
Updates
We may revise this notice when our practices or legal duties change. Last updated: 17 August 2026.